• Check-in time is 4:00 PM / Check-out time is 10:00 AM

• Valid identification and matching valid accepted credit card required at the time of check-in.

• All guests are required to complete the registration form within 24 hours of arrival with Alii Resorts, LLC and, if required, register with the property. Failure to complete the registration form may result in access code deactivation and/or immediate eviction.

Reservations

• Confirmed reservations will receive a letter of confirmation with a reservation number after the signing of the E-signature document.

• Rates are subject to change.

• All rates are subject to 14.42% Hawaii State GE/TA Tax as required by law and are based on Standard Occupancy.
• All rates are subject to a 3% Maui County Tax required by law and are based on standard occupancy.
• State and County taxes are subject to change and any adjustment will require full payment prior to check-in. In the event changes are enacted, you will be notified to make any additional payment. These changes can occur after the original full payment is made.

• A 3-night deposit is required at the time of booking for reservations under 28 nights.

• Long Stay Reservations: Any stay 28 nights or longer requires a deposit equal to 25% of the total value of the reservation.

• We accept Visa, MasterCard, Discover and AMEX credit card payments.

• Payments made by check/ACH will receive a 2% discount off the gross rent of the reservation (Deposit AND Final Payments must be made by check/ACH to receive the discount). All ACH payments will require a signed authorization form before your reservation is confirmed. ACH banks must be made with US banks.

• Check payments must be received within 7 days of the date of booking. All check payments must be in US dollars.

• Full prepayment is due 60 days prior to arrival (90 days for Christmas/New Year’s bookings, 120 days for stays of 28+ nights). Your final payment will be automatically charged to the credit card on file on the appropriate due date unless auto-charge is declined.

• All reservations are subject to a Guest Service Fee that may include but are not limited to applicable cleaning and resort fees.

• Additional cleaning fees will be added for stays less than 5 nights, when applicable.
• A welcome kit with a starter supply of toilet paper, tissue, bar soap, paper towels, dishwashing soap, and spare trash can liners. Alii Resorts does not replenish these items.
• Daily maid service is only provided at select properties.  However, periodic mid-stay cleanings or linen or towel exchanges are available for purchase (subject to availability and schedule). A minimum 72-hour advance notification is required to schedule additional housekeeping services/drops. Mid-stay cleaning services, linen, and towel exchanges occur between 9:00 am and 6:00 pm on the scheduled date. Depending on your unit, guests may be asked to not be present during elective housekeeping services such as a mid-stay clean.

Property Damage

• Accidental Property Damage Waiver: Accidental Property Damage Waiver affords protection to guests for accidental reported breakage or damage to the individual rental home up to a maximum of $1000. Damage must be reported by the guest to the Alii Resorts office prior to departure. Damage not reported by guests will not be covered by Accidental Property Damage Waiver and the guest will be responsible for any damages incurred. Cost is $50, $60, $70 or $80 (varies by unit size/location) + tax and is non-refundable. This waiver protection is added to the total reservation cost.
• Each unit is inspected prior to arrival and again following departure. Charges will be assessed for the repair / replacement of any damaged or missing items.
• Guests agree that any applicable damages / missing items will be charged to the credit card on file.
• Each unit is inspected prior to arrival and again following each guest departure. Should your unit require excessive cleaning following your departure, additional charges will apply, and cannot be covered by the Damage Waiver.

Cancellation and Changes

• A fee of 10% of the gross rent or $200, whichever is greater, will be assessed for cancellations received 60+ days prior to arrival (90+ days for Christmas/New Year’s, 120+ days for Long Stay). For cancellations received within 60 days of arrival (90 days for Christmas/New Year’s bookings, 120 days for stays of 28+ nights) or after arrival date. No refund is available unless space can be re-rented. If space can be re-rented, a pro-rata refund will be issued for reservations paid in full. Cancellations are subject to a processing/handling fee.

• Approved refunds will be remitted via check only and mailed to the address on file.

• Guest is responsible for the effects of changes in the exchange rate and all fees. Refunds will not be issued due to exchange rate changes.
• No refunds are given for unused nights, late arrival, early departure, or no-shows. Should guest fail to make payment on or before the final balance due date, the reservation may be declared in default and all monies forfeited.

COVID-19 Exposure

• An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. By visiting the island of Maui, you voluntarily assume all risks related to exposure to COVID-19.

Early Check-In or Late Check-Out

• An Early Check-In or Late Check-Out may be available at 50% of the non-discounted daily rate on participating condos.

Holidays

• Christmas/New Year’s reservations are not subject to normal discounts and minimum nights are required based on unit size. A 10- night minimum is required on 1-bedroom units and a 14-night minimum is required on 2- and 3-bedroom units.

Rental Occupancy

• Standard Occupancy is the base number of persons allowed per dwelling unit based on standard bedding and restrictions. 1-Bedroom (2 people), 2-Bedroom (4 people), 3-Bedroom (6 people).

• Additional person(s) charge(s) of $20 plus tax per-person, per-night above standard occupancy using standard bedding to a maximum occupancy of 1-Bedroom (4 people), 2-Bedroom (6 people), and 3-Bedroom (8 people). At no time may occupancy exceed the maximum occupancy level for any unit. Maximum occupancy varies per rental. For specific maximum occupancy please contact Alii Resorts
• Kamaole Nalu Charges $25 a day for any occupants over four no matter the age of the occupant for additional usage of the Kamaole Nalu.
• Occupancy is restricted to the pre-approved number of guests, regardless of age. Extra occupants will result in additional charges and, depending on the property’s house rules, may serve as just-cause for immediate termination of the rental contract.

• Children 12 and under are free (extra person fee does not apply) but are counted towards maximum occupancy.

• All units are non-smoking. Pets are not permitted.

• Alii Resorts, LLC is not responsible for the retrieval and return of lost and found items. Shipping/handling fees apply for mailing back lost and found items. A minimum charge of $50 plus the cost of shipping applies. Depending on circumstances, additional fees could apply.

• Guest is responsible for all phone charges exceeding local standard service and/or additional ordered cable charges.

• Alii Resorts, LLC is not responsible for childproofing accommodations.

• Alii Resorts, LLC will communicate with guests as Alii Resorts is notified of disruptions to the tenants’ enjoyment due to construction projects, noise at neighboring properties, or interruption in available amenities. Properties are treated professionally for insect control. Additional measures are available upon request. Appliances and electronics which include but are not limited to; air conditioning units, TVs, DVD players, water heaters, washer/dryers, internet, and Phone service are known to be in operation upon arrival unless the guest is notified otherwise. The guest accepts that unexpected impacts happen due to construction projects, noise at neighboring properties, interruption in available amenities, insects, failed appliances/electronics, interruptions in utilities including but not limited to the internet may occur and guest agrees to hold Alii Resorts/Owner harmless for such incidents. Alii Resorts, LLC agrees to make good faith efforts to resolve the reported problem as quickly as possible.
• Alii Resorts will work to ensure that all appliances and equipment are in proper working order. Unexpected failure of any equipment/appliances will not constitute a guest refund. Provided that Alii Resorts is promptly notified of any property or equipment defects, malfunctions, or damages, be assured that Alii Resorts will work to remedy the breakdown as soon as possible to minimize guest inconvenience.

• Alii Resorts has no control and is not responsible for disturbances caused by adjacent properties or from nearby units within the same property. Any incidents reported will not constitute a guest refund. However, be assured that Alii Resorts will make every effort possible to minimize guest inconvenience within our control.
• Should maintenance issues arise, guests are required to allow reasonable access to the property to provide remedy, and to make necessary inspections and repairs. Each property has quarterly pest control services which treat for pests found in tropical climates. Pest control issues will not constitute a guest refund. However, Alii Resorts will work to eradicate the problem as soon as possible. Maintaining a food-free sink, garbage disposal, countertops, floors, and trash will help to minimize the proliferation of tropical pests.
• Owner and /or Alii Resorts, LLC, and /or hired vendors of Owner/Alii Resorts, LLC may enter property with 24-hour notice to tenants occupying unit (except during scheduled cleanings and emergencies) to perform necessary repairs or maintenance, inspect unit or show unit, if necessary.

• Alii Resorts, LLC reserves the right to change guest condominium/home accommodation. In most cases, this is due to repairs, condo owner use, and/or acts of God. If this should happen, Alii Resorts, LLC will make good faith efforts to provide you with another condominium/home of equal or greater value at the same rate you were paying or refund the difference for a lower rate condominium/home or allow cancellation of guests reservation without a cancellation penalty. We strongly recommend trip protection for all reservations. Trip protection will take precedence when available.

• Guests and other parties involved with the reservation, including but not limited to, travel agents or online travel agents, hereby agree to verify all reservation details including, but not limited to, the accuracy of the rate, applicable fees, condominium complex, and condominium unit number specified in the reservation confirmation.

• Alii Resorts, LLC is not responsible for any third party’s failure to display or provide current photos of the property or for variation in 3rd party posted rates. All 3rd parties are advised to and are responsible for posting accurate rates. Alii Resorts, LLC does not control, nor is responsible for any 3rd party booking site fees. The most current photos are located at www.AliiResorts.com

House Rules

• Every resort has “quiet hours” – please see your in-room compendium for the exact hours. Please be conscious of noise from any source in order that other residents shall not be disturbed. Please follow any property rules that may be outlined in your compendium or provided/posted by the resort management.
• The resort’s House Rules are included in your compendium or may be provided by resort management. Guests are responsible for not violating any of those house rules and for any fines resulting from a violation of guests of the condo or their visitors. Some resorts impose strict consequences for violations, up to and including eviction or assessment of fines. Please take a few minutes prior to arrival to review the property’s house rules.

Guest & Alii Resorts Agreement

• 100% of donations for Maui charities providing support for Maui wildfire victims go to the Hawaii Community Foundation. To donate directly and receive a tax receipt, go to HawaiiCommunityFoundation.org/MauiStrong
• Guests agree that any disagreements pertaining to this reservation policy will first be attempted to be resolved by good faith negations. Guests and Alii Resorts, LLC agree that if a dispute has not been successfully resolved within 30 days, the matter will be submitted to mediation for resolution in Maui, Hawaii prior to any litigation and any litigation pertaining to this reservation policy will take place exclusively in courts located in Maui County, Hawaii.
• This reservation policy represents the entire Agreement of the guests and Alii Resorts, LLC, and may be modified only in writing. It will be governed by the laws of the State of Hawaii and will be binding on a successor, assigns, or devisees. If any provision in this reservation policy is unenforceable, the remaining provisions are valid and enforceable and apply to all occupants within the accommodation.