VRBO has proven to be a grand marketplace for condominium vacation rentals.  It not only features units of individual property owners but also has countless units that are represented by professional property managers.  Over and over we hear stories of guests’ experiences with using this internationally known website and we often see the same theme: VRBO can be a great vacation resource when used wisely.  As with many online listing sites, exercising caution can help you avoid a vacation nightmare.  Here are just a couple of examples to watch out for and help to start you off on the right foot.

“I booked online but when I came to the condo, they said I had no reservation.”

It’s unfortunate but true, there are dummy listings and “phishing scams” out there.  Do your research on who you’re booking with.  If it looks suspicious or too good to be true, do even more homework. Talk to the manager.  Look for reviews.

Beware of unattended or unmanaged rentals.

Will they be there to let you in? Is there someone on island to help you? Who do you call if something breaks or if you get locked out?  Who do you call for emergencies?  Guest’s experiences on VRBO Maui and other listing sites have shown that not all vacation rental support systems are created equal and some have no system at all.  Call the person you’re renting from for answers. They should have no problem answering your questions.

Are my payments secure?

Never send money through a wire transfer or send cash. Don’t give your credit card to anyone over email.
Make sure you are dealing with a reputable company. You will find professional management companies on listing sites such as VRBO.

Here are a few of the peace-of-mind facts that you can count on with an Ali’i Resorts booking:

From housekeeping to general manager, all of our representatives live on Maui.

Our offices are just minutes from your condo – wherever you are with us.We offer 24-hour emergency support

Excellent response time – we have maintenance, housekeeping, property managers, concierge and more
on staff and on call 7 days a week. We are here when you need us.

Photos are updated regularly.  You don’t have to guess what your condo will look like upon arrival.

Got a question?  Just ask!  Ali’i Resorts offices are open daily from 8 am to 8 pm with very few exceptions.  We love sharing our island and condo knowledge and welcome your call.

Call our friendly staff here at (808) 284-2544